BUSINESS  REGISTRATION  AND  APPROVAL   5.5   LENGTH  OF  TIME  REQUIRED  TO  COMPLETE  BUSINESS  REGISTRATION   5.5.1   Re-­‐organise  and  Resource  RGD  to  Deliver  Customer  Friendly  Business  Registration     Services   The  Registrar  General’s  Department  (RGD)  opened  its  ultra-­‐modern  front  office  in  March  2008   at  its  Accra  head  office.  It  has  an  on-­‐site  bank  to  facilitate  payments.  The  office  is  to  enable  the   department   provide   customer   friendly   services   while   preventing   leakages.   The   RGD   is   also   training   its   staff   in   change   management,   performance   management   and   basic   Information   Technology  (IT).     The  RGD  has  also  implemented  a  new  organizational  structure  and  developed  job  descriptions   for   all   positions.   The   department   is   also   redesigning   all   registration   documents   and   plans   to   embark  on  public  education  and  sensitization  programmes  through  radio  and  television.   With   regard   to   funding,   the   RGD   is   a   beneficiary   of   resources   provided   by   the   Development   Partners   pool   Fund   under   the   Private   Sector   Development   Strategy   of   the   Government;   RGD   also  retains  20  percent  of  its  non-­‐tax  revenue  for  its  development.   Some   of   the   challenges   the   RGD   has   faced   include   some   members   of   the   public   trying   to   get   registration   done   by   offering   the   staff   money   or   paying   the   registration   fees   to   them   instead   of   paying  at  the  bank  and  some  staff  who  take  money  from  people  to  register  their  companies  for   them.   Respondents   (45.1   percent)   indicated   that   following   the   reorganization   of   RGD,   corrupt   practices  associated  with  business  registration  have  been  significantly  reduced  (Figure  31).   91