78. A Code of international arbitration had been promulgated on the 26th April 1993 and it entered into force on the 27th October of the same year for the purpose of sanctioning the principle of reconciliation as a method of settling conflicts. This law, largely inspired by the model law of the United Nations Commission on International Commercial Law (UNCICL) constitutes, for the practitioners, a particularly liberal law. B) Administrative Appeals 79. The Supreme Council on Human Rights and Fundamental Freedoms is an autonomous body one third of which is composed of representatives of Ministerial Departments and the other two thirds of independent persons. It can receive complaints and grievances from private individuals or non-governmental organizations, and can investigate claims of human rights violations, and submit proposals aimed at improving the law and the practice. It publishes an annual Report on its activities and a national Report on the human rights situation in the country. 80. The Administrative Ombudsman has the role of receiving individual requests from citizens and from non-governmental organizations pertaining to the administrative problems encountered by the civil servants within the Public Service or against other officials; it is also empowered to submit proposals to the President of the Republic. 81. The Citizen Supervisor whose mission is to: - Fulfil the will of the legislator in promoting good relations between the Administration and the citizens and in establishing new bases for relations which already exist between them; - Contribute, directly or indirectly, to the quest for appropriate solutions to overcome certain administrative difficulties. 82. The Citizens’ Relations Bureaux which are responsible at the central and regional levels for: - Assisting the citizen in overcoming the difficulties he may encounter in his dealings with the adminsitrative authorities and helping him obtain administrative benefits in the context of the legislation and regulations in force; - Receiving the cititzens, receiving their requests and, in collaboration with the Departments concerned, setting up preliminary inquiries with regard to these requests so as to find appropriate solutions; - Informing the citizens on the administrative procedures and formalities pertaining to the granting of various benefits and this, directly through correspondence or by telephone. 83. The General Human Rights Coordinator, based in the Ministry of Justice and Human Rights, whose role is to manage the various issues relating to human rights in collaboration with the Human Rights Divisions in the Ministries concerned, notably that of Justice and Human Rights, of the Interior and Local Development, and Foreign Affairs, constitutes an important body which reinforces the effective protection of human rights. 23