APRM • SECOND COUNTRY REVIEW REPORT OF THE REPUBLIC OF KENYA 2.73 As of 2016, there are 11 Huduma Centres across the major cities of Kenya, three of which are in the capital Nairobi. The government plans to establish a Huduma centre in every county. The programme includes also an online e-Huduma web portal to provide integrated services offered by various government ministries, departments and agencies and a unified and integrated Huduma payment gateway to facilitate ease of payment for government services. Others are introduction of m-Huduma platform to offer government services to citizens from their mobile phones and a Huduma call centre to provide customer service using a single dialing prefix. 2.74 Services delivered at Huduma centres include, among many others: Renewal of Drivers licenses Status check, duplicate National Identity Card, NHIF Registration and Claims, assessment and Payment of Stamp Duty – Lands, Search and Registration of Business Names, Registration of Welfare Groups, Student Loan Application and Repayment Services; Reporting Corruption, EACC Clearance Certificate; Status of Pension Claims; Kenya Police Abstract, Public Complaints through the Commission on Administrative Justice (Ombudsman). 2. 2.75 KNHRC has executed its mandate in a commendable manner and distinguished itself as a beacon of vigilance for human rights monitoring. It has been accredited as an ‘A’ status national human rights institution by the International Coordinating Committee of National Human Rights Institutions (ICC) that is supported by the Office of the High Commissioner for Human Rights. The KNRC has worked actively and proactively with government departments and civil society to address priority areas for human rights protection and monitoring compliance by government. The establishment of an autonomous and effective human rights institution is a sign of the commitment of the government of Kenya to meet its international and national obligations towards the realisation of rights. 3. 2.76 Kenya National Human Rights on Commission protecting and promoting the rights of Kenyans. Gender-Based Violence Recovery Centres in major public hospitals The concept of Gender Recovery Centres was started as an initiative of Nairobi Women’s Hospital, a private hospital. The Ministry of Health working through public private partnerships since 2007 has replicated this model in public hospitals regionally. Nairobi, Mombasa, Nyeri and Kisumu referral hospitals have these centres. The centres are servicing the regions around them and provide one stop services to SGBV survivors including medical care services, psychosocial support and safe spaces, HIV Testing, post-exposure prophylaxis and referrals to legal services as well as aiding in court preparations and watching briefs. Women who cannot afford treatment utilise these services from trained health care workers, with continuous care being provided in some instances. | 49 |