• inspection of goods for export certification The GSA organizes educational campaigns to sensitise the public on issues such as the relevance and usage of Standards, Labeling Requirements, Codes of Practice as well as Good Manufacturing, Management and Trade Practices. Consumer complaints are also received from the public through our Consumer Service Unit, and addressed accordingly to ensure fair treatment of the consumer and also cordial relations between consumer on one hand and business organizations on the other. Source: Ghana Standards Authority, 2012 5.12.2 Food and Drugs Board (FDB) The FDB continued its mandate of ensuring that consumers consumed only wholesome food and drugs. To this end, the FDB in the year under review continued to seize and destroy unwholesome food and drugs from the Ghanaian Market. The FDB has also come under criticism for the presence of unregistered drugs in the market which is being patronized by the public. 5.12.3 Public Utility Regulatory Commission (PURC) The PURC as the regulatory body has set benchmarks for the utility companies to improve services to the general public. The PURC has, however, failed to hold the utility companies accountable even in the face of persistent poor services. Sixth Annual APRM Progress Report: January – December 2011 82