CHAPTER THREE: DEMOCRACY AND POLITICAL GOVERNANCE __________________________________________________________________________ integrity and intelligence (JSC, the Supreme Court, government, Bar Association and corporate groups).  Instituting a National Day of the Judiciary to celebrate the institution and members of the justice system who have distinguished themselves during the year (government, JSC, the Supreme Court with the assistance of all the other national institutions, and civil society).  Assessing the capacities of the High Court and taking the necessary legislative and institutional measures to ensure the effective functioning of this important court (government and Parliament). Objective 5: Guarantee an efficient, capable and responsible public service i. Summary of the CSAR 233. According to the CSAR, since the public service and administrative modernisation meeting was held in 1994, numerous measures have been taken to reform Benin’s public service, enhance its performance and make it the spearhead of development. These measures created awareness among public servants of their responsibilities. It must, however, be admitted that most of the weaknesses identified during the National Sovereign Conference still exist. They include ageing public officers; arrogance, indifference and even scorn towards illiterate users of public services; the high cost of services; lack of a sense of professionalism among public servants; impunity; not taking advantage of the knowledge and skills of workers; poor time management; politicisation of the civil service; and the recruitment quotas policy (a clear avenue for discrimination and tribalism). 234. The national consultation conducted by the INCI-APRM led to a number of interventions to strengthen institutions and to make the public service efficient and effective. The CSAR mentions some of these:  the creation of a general secretariat in all the ministries to help separate political from technical functions and to safeguard the reputation of the ministries;  the creation of one-stop shops in sensitive sectors, such as the port and customs, and the beginning of administrative decentralisation;  the creation of customer service bureaus in the ministries and public institutions; and  the creation of a single reference file for public officials. 99