Individual   civil   society   organizations   (ISODEC,   SEND   Foundation,   IDEG,   etc)   source   for   funds   from  development  partners  to  build  capacity  to  monitor  public  policy.     3.16 Poor  service  delivery  in  public  services   The  implementation  of  the  Public  Sector  Reform  Programme  is  on-­‐going.  The  Ministry  of  Public   Sector   Reform   has   developed   a   New   Citizens   Charter   which   provides   essential   information   that   citizens  and  stakeholders  need  to  know  about  the  services  and  functions  of  a  public  agency  or   department  of  the  government  and  the  manner  they  can  assess  the  services  efficiently.   The  Ministry  has  also  prepared  a  Charter  Handbook  which  provides  reading  material  that  public   entities  can  refer  to  and  consult  with  when  developing  their  Citizens’/Service  Charters.   Eight  MDAs  launched  their  Charters  this  year.  The  MDAs  involved  were  Ministry  of  Finance  and   Economic  Planning,  the  Ministry  of  Tourism  and  Diasporan  Relations,  the  Ghana  Tourist  Board   and   the   Ghana   Standards   Board.   Others   are   the   Department   of   Urban   Roads,   the   Ghana   Highway  Authority,  the  Food  and  Drugs  Board  and  the  Public  Services  Commission.     Objective  5b:  Promote  participation  of  civil  society  and  media  in  governance   3.17   Civil  society  engagement  in  national  dialogue  and  decision   Government   continues   to   increase   institutional   space   for   civil   society   engagement   in   national   policy  discourse.  These  include:   • MOFEP  invitation  of  inputs  from  the  general  public  into  the  annual  budget;   • Submission  of  proposals  to  Parliament  from  the  public  into  Bill  consideration;   • Consultations  of  National  Development  Planning  Commission  with  civil  society;   • Speaker’s  Breakfast  Forum;   • Parliament’s  Outreach  Programme;   • Annual  Parliamentary  Week  Celebration;   • People’s  Assembly;   43    

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