127
feedback in policy
making
inadequate
how to
participate in
policy
formulation
Processes for
public
participation in
policy
formulation and
implementation
are improved
Educating
government
structures on
effective
consultative
policy making
and monitoring
implementation
programmes amongst
civil society structures
is aimed at improving
governance processes.
This builds on
initiatives involving
the intensified
implementation of the
Intergovernmental
Relations Framework
and the utilization of
the Thusong
community service
centers to ensure
improved, accessible
and efficient delivery
of government
services
Continuous The government
continues to improve
and utilize strategies,
forums and
programmes such as
the IDPs, LED
processes, NEDLAC,
Provincial Growth
Development
Strategies (PGDS’s),
the National Council of
Provinces (NCOP), the
Constituency
processes, and public
hearings as part of a
long list of forums and
interventions that
provide space for
dialogue and
contribute to
feedback in policy
making. These cater
for various
stakeholders and
127
(DPSA) continues to
play a critical role in
ensuring that the
Thusong service
centers are
connected to
information and
communications
technologies so that
walk-in citizens can
access the widerange of
government services
available through egovernment. The
implementation of
the Maponya Urban
Thusong service
centre in Soweto is
being used as a
benchmark