113 Leaders Parliament and Public Participation Week are indicative of a continued attempt by government to ensure that it engages communities in ensuring improvement of the quality of service it provides During the reporting period, there has been an increase in the number of hotlines for citizen communication with government in both national and provincial levels. The multiplication of the hotlines is a response to the need to be responsive to citizens’ needs, expectations and concerns Notwithstanding the increased number of government hotlines, there is evidence that some of these are not linked or integrated with one another. This is an indication of a lack of coordination which exacerbates the incapacity of government to the manage data, measure the level of duplication, and determine the speed at which service delivery challenges are resolved Strengthen community radio stations and African language radio stations Continuous The government continues to ensure san open environment for community radio stations and increased support to African language radio stations During the period of reporting there has been a noticeable rise in the number of community radio stations National conversation on Continuous The institutional and constitutional However, the same downgrading can be 113