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The draft agreement on Lesotho Highlands Water Project Phase 2 (LHWP) was
submitted for approval by governments of Republic of South Africa and Lesotho;
The implementation of other water augmentation schemes - the Vaal River Eastern
Sub-System, Komati Water Augmentation Scheme, is on schedule;
To ensure water quality, three Waste Water Treatment Works (WWTW) and four
Water Treatment Works (WTW) were completed. Four water supply schemes were
also completed;
The NWRI maintenance programme ensures the availability of water supply for
domestic use. The following progress can be reported;
The rehabilitation of nine out of twenty five national dams was completed. Work on
the remaining ones will continue in the new financial year; and
A total of one hundred and ninety five (195) dams were identified for improved safety.
Dams with walls above the 5m height and the capacity of more than 50 000 m3 were
also identified.
3.4.5
Addressing Service Delivery Challenges
Great strides have been made in addressing service delivery challenges within the country.
This is evident in the steps undertaken to ensure all citizens have access to affordable basic
services, especially, shelter, water and electricity (as explained in paragraph 3.4.4. above).
In further improving the rate of service delivery, mechanisms have been put in place to
improve coordination among departments at national, provincial and local government
levels. Mechanisms to improve coordination within the entire government are discussed in
paragraph 3.1.5 ‘Institutionalising democracy’ under the theme ‘Democracy and Political
Governance’. However, there is still a challenge of coordinated monitoring and evaluation
systems and following up on the results of evaluation. The levels of satisfaction with the
delivery of services still show limited improvement during the reporting period as indicated in
the figure below.
Satisfaction with service delivery by local municipalities, by selected metropolitan
area: 2011.
Area
Bloemfontein
Cape Town
Durban
East London
East Rand
Johannesburg
Port Elizabeth
Pretoria
Soweto
Vaal Triangle
West Rand
Agree
53%
57%
35%
32%
41%
43%
29%
44%
42%
17%
34%
Disagree
48%
38%
57%
60%
48%
51%
65%
50%
49%
67%
62%
don’t know
0%
4%
8%
8%
11%
6%
5%
6%
9%
16%
4%
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