CHAPTER THREE: DEMOCRACY AND POLITICAL GOVERNANCE establishments, the legal transformation of 11 establishments, the grouping of 21 establishments and transfer of the control of 36 establishments. 260. In as far as the mechanisms for promoting the assessment of service delivery are concerned, the CSAR indicates that, since 1988, relations between the administration and citizens have been governed by Decree 88-131 of 4 July 1988, which sets out the duties of the administration in its relations with the administered and the assumption of responsibility for their grievances. By virtue of this decree, the administration is bound to provide them with quality service and ensure that its officials continue to fulfil their functions in strict adherence of the rights of the administered. The administration has also put in place a range of mechanisms and structures for ensuring that citizens receive appropriate guidance and information, which includes maintaining a register of complaints. In addition, the administered have full rights of recourse against administrative decisions and actions, including possible reparation for damages suffered. 261. Service delivery is assessed within the framework of inspection and control missions that are devolved upon various bodies at the central administrative level. Each ministry and wilaya has a general inspectorate. Specialised structures also invested with inspection, assessment and control missions are the General Department of Public Office, the General Inspectorate of Finance, the General Inspectorate of Labour, and the Auditor-General‟s Office. 262. The results of surveys of the population‟s assessment of, and satisfaction with the public service are generally fairly critical. Some 47.22 per cent of the respondents are dissatisfied with the performance of public services, compared with 50 per cent who consider the performance to be more or less good. On the subject of government performance, the level of public satisfaction (61.42 per cent) contrasted with that of dissatisfaction (35.93 per cent). Opinions on the capacity of administrative reforms under way to improve the performance of public services are also divided, in the order of 58 per cent who are positive, as against 34 per cent who believe that the reforms will be inadequate. 263. As regards transparency of the recruitment, training, promotion, management and assessment of public officials, the CSAR emphasises that Algerian public office is based on a career system that governs the recruitment, promotion, advancement and assessment of public officials. Competitive examinations are the rule in recruiting public officials, in accordance with the constitutional principle of equal access to public jobs (section 51 of the Constitution). Executive decree 95-293 of 30 September 1995, as amended, on the organisation of competitive examinations and professional tests within public institutions and administrations, sets out the different stages in the organisation and procedures of these competitive exams, and thus ensures transparency in the process of recruitment to public office. 264. The advancement of a public official is governed by a constitution providing a career path for the whole body of public officials. Promotion to a higher grade is subject to the completion of prior training, when this is required by statute, 91