CHAPTER THREE: DEMOCRACY AND POLITICAL GOVERNANCE _____________________________________________________________________ concern has been to strengthen the institutional and human capacities of the public sector so as to enable it to function properly and to produce results that meet customer expectations. 272. 273. 274. The approach taken by the RGAP centres on three major areas: • conducting organisational audits of ministerial departments in order to ascertain missions, structures, methods of work, and human, financial and material resources; • formulating specific action recommendations regarding capacity building (adoption of laws and regulations, reorganisation, behaviour change, etc.); and • following up and evaluating the implementation of the recommendations for conducting the reform, and drawing lessons therefrom. The contours of this modernisation of public administration were first drawn by three basic texts: • Law 20/98/AN of 5 May 1998, as amended by Law 011-2005/AN of 26 April 2005, on standards for the creation, organisation and management of the structures of the state administration; • Law 013/98/AN of 28 April 1998 on the legal regime applicable to employment and civil servants; and • Law 010/98/AN of 21 April 1998 on the conditions for state intervention and on the distribution of competencies between the state and other development actors. Other innovations have added to the reform, in particular the use of new ICT to strengthen administrative governance. Indeed, e-governance is gradually becoming a reality. The innovations include: • connecting all departments by means of optical fibre; • CID; • SIGASPE; • ASYCUDA; • the System for Depositing Funds at the Treasury (SGDF); • the system of financial and human resource management for districts (nine installed in districts); 129